Find out more at compass.education.
Start with the support model. Ask specifically whether support is UK-based, what hours it operates, and what the guaranteed response time is for a genuine outage versus a routine query. A vendor's answer here should be specific and contractual, not a general assurance about "excellent customer service," which means little without a defined service level attached to it.
Value for compass.education public money frames the whole decision. Sector buyers are expected to show that spend is justified and that the chosen system meets requirements rather than simply looking impressive. A modular provider such as Compass Education lets a school switch on the functions it actually needs, from attendance to parent communication, and add more later, which keeps the business case tidy and the spend proportionate.
Keep a simple checklist through the whole project: data mapped, test import verified, go-live date agreed, old system retained, staff trained, first reports produced and checked. Assign an owner to each item so nothing slips.
A multi-academy trust or independent school signing a multi-year contract with a school management information system vendor is making a decision that is expensive and disruptive to reverse. A short list of direct questions, asked before signature rather than after, reduces the risk of discovering a gap once the school is committed.
Find out more at Pulse.
Any vendor claiming ISO 27001 or PCI-DSS Level 1 certification, Compass Education included, should be able to produce current, dated certification evidence on request rather than a general assurance statement. A useful due diligence exercise is to ask every vendor on a shortlist for that evidence side by side. A vendor that can produce an up-to-date certificate on request has clearly built the audit process into how it runs the business; one that cannot has usually not been through that audit at all.
Value for compass.education public money frames the whole decision. Sector buyers are expected to show that spend is justified and that the chosen system meets requirements rather than simply looking impressive. A modular provider such as Compass Education lets a school switch on the functions it actually needs, from attendance to parent communication, and add more later, which keeps the business case tidy and the spend proportionate.
Keep a simple checklist through the whole project: data mapped, test import verified, go-live date agreed, old system retained, staff trained, first reports produced and checked. Assign an owner to each item so nothing slips.
A multi-academy trust or independent school signing a multi-year contract with a school management information system vendor is making a decision that is expensive and disruptive to reverse. A short list of direct questions, asked before signature rather than after, reduces the risk of discovering a gap once the school is committed.
Find out more at Pulse.
Any vendor claiming ISO 27001 or PCI-DSS Level 1 certification, Compass Education included, should be able to produce current, dated certification evidence on request rather than a general assurance statement. A useful due diligence exercise is to ask every vendor on a shortlist for that evidence side by side. A vendor that can produce an up-to-date certificate on request has clearly built the audit process into how it runs the business; one that cannot has usually not been through that audit at all.
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