Star Casino Brisbane Safer Gambling Guidelines

Persons who are concerned about their own gambling or the gambling behaviour of someone they know are encouraged to contact any of the above services. These services are independent of The Star Brisbane Casino and are provided free of charge. These standards prohibit representations that gambling is a reliable source of income or a solution to financial problems. Online gambling services in Australia are additionally subject to the Interactive Gambling Act 2001 (IGA), administered at the Commonwealth level by the Australian Communications and Media Authority (ACMA).
The Star Brisbane Casino is required under Queensland gambling law and applicable national standards to implement harm minimisation measures. This policy applies to all persons who gamble at The Star Brisbane Casino, whether in person or through any service channel operated by or on behalf of the venue. This includes signage throughout our venue and access to resources that guide patrons toward healthier gambling habits. Star Entertainment has been dealt another blow after the manager who oversees its casino licences backpedalled on a recommendation to hand back control of the Queensland venues to the Bruce Mathieson jnr-led business. Failure to complete identity verification will result in restricted account access. Customers who have not completed identity verification will not be able to access account functions or transact until the process is finalised.
Membership in The Star's rewards club, while optional, requires completion of a registration form at the membership desk and identity verification. The Destination Brisbane Consortium is not subject to ongoing disciplinary sanctions affecting the current licence. The Office of Liquor and Gaming Regulation (OLGR) issues the casino licence on behalf of the Queensland Government pursuant to the e wallet casino australia no deposit bonus Control Act 1982 (Qld). The reforms also strengthen inspectors’ powers and allow them to interview minors and excluded people found on casino premises.
This document outlines the responsible gaming obligations and harm minimisation procedures at The Star Brisbane Casino. Furthermore, we connect patrons to external support organizations, ensuring they have access to professional help if they need it. We offer options for setting deposit limits, which enable patrons to control their spending according to their personal budgets.
This policy sets out the identity verification requirements that apply to all customers of The Star Brisbane Casino. This policy is reviewed periodically to ensure it remains consistent with applicable Queensland and Commonwealth gambling laws, regulatory guidance, and harm minimisation standards. Complaints will be handled in accordance with the venue’s complaints procedure and applicable regulatory requirements. Gambling-related communications issued by or on behalf of The Star Brisbane Casino are required to comply with applicable advertising standards.
All patrons must verify their age, confirming they are at least 18 years old to access gaming areas. Patrons wishing to enter the casino must present valid government-issued photographic identification upon request. Star Casino Brisbane is permitted to operate as a land-based casino in compliance with Queensland regulations. Star Casino Brisbane operates under the casino licence issued to Destination Brisbane Consortium Integrated Resort Operations Pty Ltd.
The Office of Liquor and Gaming Regulation has developed the Gaming guideline on information sharing about gambling exclusions to help casinos comply with this requirement. Queries relating to personal information handling may be directed to the privacy contact details set out in the Privacy Policy. BetStop is Australia’s national self-exclusion register for licensed bookmakers. Customer information may be reviewed or updated at any point during the account relationship, particularly where changes in account activity or risk profile occur. If a customer is unable to complete online verification, the customer may be directed to submit a photograph of themselves holding an accepted identity document.
Persons who are self-excluded will not be targeted with gambling-related marketing or promotional communications for the duration of their exclusion. Once a self-exclusion agreement is in place, the excluded person is prohibited from entering designated gambling areas. Any person who believes their gambling behaviour is causing harm may apply to be excluded from gambling areas and services at this venue. Persons who are unable to provide satisfactory evidence of age will be refused access to gambling areas and services.